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Tremblant, Quebec, Canada

1 888 896-9313 | Local & international (819) 717-3990

  /    /  Reservation Policy

RESERVATION POLICY

The Tremblant vacation rental specialists
Looking for the ultimate resort condominium or the perfect ski chalet? Call us today!

Tremblant reservations: 1 888 896-9313

Pets are not allowed

No pets allowed. If proof of the presence of a pet is found in the property — penalty $500.

Smoking

Smoking is strictly forbidden in all Tremblantalouer vacation rental properties.

Personnal information

Your personal information, along with all deposits & payments for accommodation are securely passed through to our partner, Tremblantalouer, who will fulfill your reservation. The payments will be taken by Mont-Tremblant Réservations in accordance with the policies set out below. *Your credit card statement will show the charge as coming from MONT TREMBLANT RESERVATIONS.

Minimum age required

TremblantAlouer requires that all guests be a minimum of 30 years of age. A valid credit card is required for the deposit and to secure the reservation.

Damage policy

The Tenants accept to pay in total to TremblantAlouer any damages or missing items that occur during their stay. Any Damages have to immediately be reported to TremblantAlouer. TremblantAlouer reserve the right to determine inappropriate behaviors and any amount that would be charged. Any noise and disrespectful behaviors towards the neighborhood or the property may result in a fine. As these homes are located in the residential areas of the resort, please note that noise disturbance ordinances are strictly enforced. We regret that we cannot accept any reservations whose primary purpose is to party, TremblantAlouer reserves the right to cancel a reservation that does not correspond to our requirements. SECURITY DEPOSIT: Please note that a credit card will be requested at check in for a security deposit of $ 1000 for each property rental and is held as a guarantee against possible damage during a stay. Also for and any other fee that may occur after check-in.

Check-in / Check-out

Check In

At or after 4:00 pm on day of arrival. The instructions for the check in procedure will be sent by email at least one week in advance. All our properties are accessible directly by an access code.

Check Out

At or before 11:00 am on day of departure. To accommodate guests’ travel plans late departures may be arranged for a nominal fee. Prior to vacating the property, the Tenant is responsible for the removal of all garbage and recyclables, ensuring that all dishes and cook ware are clean, and returning any furniture that was moved to its original position. Failure to comply may lead to penalty charges.

Security deposit

Please note that a credit card will be requested at check in for a security deposit of $ 1000 for each property rental and is held as a guarantee against possible damage during a stay. Also for and any other fee that may occur after check-in.

Credit cards

MasterCard and Visa. (Visa/Debit and MasterCard/Debit cards are not accepted.)

Respect the neighborhood

There will be no loud or large parties in the home or on the grounds—quiet time is from 10:00 pm to 8:00 am. All guests will maintain the premises in good order and appearance and conduct themselves at all times in a manner respectful and inoffensive to the neighbors. IN the case of unforeseen events out of our control including but not limited to internet or telephone service interruption, water shortage or sewer failure, any “act of nature” including power failure, TremblantALouer Inc will not be held liable for monetary compensation including refund of rental fees paid, or responsible for any obligations arising from the event. Upon request, TremblantALouer Inc will make every effort to help the Tenant locate a similar rental property in the area; all associated rental costs are the responsibility of the Tenant. THE decision to rent this property and use the home facilities (including but not limited to the spa, sauna, BBQ) and electrical appliances (including but not limited to all kitchen appliances, telephone, internet, television) is entirely at the Tenant’s risk. No responsibility can be accepted by TremblantALouer Inc or the owner of the rental property for any event resulting in death, injury, loss of personal effects, or damage to the Tenant or his/her guests’ personal property

Privacy policy

TremblantAlouer collects certain personal information at the time of booking. This information is required exclusively for the purpose of maintaining contact with the Renter and securing all payments. Personal information will not be used for any other purpose nor will it be disclosed or sold to any third party. TremblantAlouer reserves the right to maintain this personal information and contact the Renter in the future with information and/or promotions regarding its rental properties.

Cancellation policy

CANCELLATION, MODIFICATION AND NO SHOW POLICIES : NOTE: There will be no charges for a change of date or unit. FLASH SALE policy: 100% deposit is due upon booking and is non-refundable. —————————————————————- REGULAR POLICIES: (See Holiday period for exception) – The total amount of the deposit will be fully refunded (less $100 management fee*) for a cancellation received 26 days or more prior to arrival. – A cancellation received 25 days or less prior to arrival, the total amount of the reservation is non-refundable. No refunds will be applicable in the case of a cancellation in part or in full due to an “Act of God” or unfavorable weather conditions. Some restrictions may apply. —————————————————————- ***EXCEPTION*** Holiday Period: December 21, to January 1, : • A cancellation received 36 days or more prior to the arrival date, the total amount of the deposit will be fully refunded (less 10% management fee) • A cancellation received 35 days or less prior the arrival date, the total amount will be retained by TremblantÀlouer.  – A cancellation received as of November 15 and after, the total amount will be retained and TremblantÀlouer will do everything in its power to re-rent the said property. No refunds will be applicable in the case of a cancellation in part or in full due to an “Act of God” or unfavorable weather conditions. Some restrictions may apply. —————————————————————- NO SHOW: In the case guests do not present themselves (No show), there will be no refund. No refunds will be given for an early departure. —————————————————————- Station Mont Tremblant make arrangements with hotels, activity providers and other independent parties to provide our guests with the services they purchase. While we use great care in selecting these service providers, Station Mont Tremblant have no authority over them and cannot be held liable for their acts, omissions, faults or negligence or those of their employees, nor for any loss or damage of whatsoever nature that could result therefrom. The services provided are subject to the general terms and conditions of those service providers. 

Deposit Policy

FLASH SALE POLICY: 100% deposit is due upon booking and is non-refundable. Not modifiable. REGULAR POLICIES: If a stay covers two policies, the date of arrival determines which policy will be used. DEPOSIT: To secure a reservation 50% of total stay will be charged to your credit card at time of booking. PAYMENT: Balance of payment is due 25 days prior to arrival (*See Holiday period for exception) *Exception for the Holiday period (December 21, 2019 to January 1, 2020) The full payment is due on November 15th. Failure to remit the balance due will cause renter to forfeit the deposit and the reservation will be cancelled. *** IMPORTANT *** If the deposit date is within 2 days from the final balance due date, then the total amount of the reservation will be charged on the deposit date. TAXES: – Taxes applied are the 5% TPS (GST) the 9.975% TVQ (QST) and the TRA Royalty (Tremblant Resort Association) of 3.5%. – All taxes and Royalty are subject to change without notice. RENTAL AGREEMENT: To secure your preferred property and vacation dates a rental contract is issued by TremblantÀLouer at the time of booking. The confirmation will be sent to the guest by email within 24 hours of booking. MAXIMUM OCCUPANCY : For insurance and safety purposes occupancy (including children over 3 years of age & visitors) is not to exceed the maximum capacity of the property. If the total number of guests exceeds the home’s maximum allowable occupancy, this Agreement can be immediately terminated without a refund.

More flexible policies.

Regular and high season policies apply.

In the following cases:

  1. If you, a member of your family or group have tested positive for COVID 19, you will be eligible for a credit equal to the total amount of your reservation over a period of one year, from the initial date of booking. Proof of eligibility will be required.
  2. If travel between countries / provinces / regions is prohibited by public health, you will be given a full refund less administration costs.
  3. If there is a quarantine requirement when traveling between countries / provinces / regions on arrival and / or departure, you will be given a full refund less administration costs.
  4. If Station Mont-Tremblant closes due to Covid 19 during your stay, you will be reimbursed for the days not used. If Station Mont-Tremblant closes before your stay with us, you will be given a full refund less administration fees.

Please check and make sure you will respect the public health measures for the maximum number of people allowed for private meetings indoors or outdoors before booking your stay.

Consult tremblant.ca for sanitary measures: www.tremblant.ca/montagne-village/mesures-sanitaires

Other policies

Due to the Ironman event being held on Sunday August 23, 2020 it will be impossible to leave the condo with your vehicle between 6am and noon. Furthermore, many roads will be blocked or unidirectional between 6am and 8pm. PRIVILEGES INCLUDED WITH YOUR LODGING – WINTER 2019-2020*: – First Tracks Access (December 21, 2019 to March 22, 2020) A valid lift ticket for the same day is required to use First Tracks. – Sliding Evenings (December 21, 2019 to March 22, 2020). – Skate Loan for outdoor skating rink near the Saint-Bernard Chapel (December 21, 2019 to March 22, 2020). *Schedule may to change without notice. See all the details on www.tremblant.ca NO SMOKING: Smoking is strictly forbidden in all Tremblantalouer vacation rental properties. If evidence of smoking in the home is found, $500 will be charged to deep clean the property. HOUSEKEEPING: Housekeeping service is included at end of stay. Fireplace: Fireplaces may be used year-round. Two Eco-logs* are provided in homes from November 15 to April 15. (*The fireplace at Étoile du Matin is a gas fireplace) BBQ: BBQs are available for guest use from May 15 to October 15. SCHEDULES FOR POOLS (Summer Only – Exterior) and HOT TUBS (Year Round): POOLS available at the following complexes: ÉQUINOXE, ÉTOILE DU MATIN* and TREMBLANT LES EAUX. Pools are usually open end of June to end of August as well as Labor Day Weekend. The schedule can change according to weather conditions and maintenance requirements. Common HOT TUBS are available at the following complexes year-round: ALTITUDE, ÉQUINOXE* (Building 150 only), ÉTOILE DU MATIN*, HORIZON, TREMBLANT LES EAUX, PANACHE (Private). ***Please note that there is no hot tub access during the winter season for Équinoxe. The pool at ÉTOILE DU MATIN is closed for the summer season 2020 and the hot tubs are closed until further notice to comply with health and security guidelines due to the COVID-19. Exceptions: Panache 638, private hot tub is open. ***NOTE: Properties with a hot-tub. If evidence of inappropriate use of the hot-tub is found resulting in the need for a complete back-wash the amount of $250 + tax will be charged to tenant’s credit card. PARKING: Each property has one reserved parking space. A valid parking pass must be visible on the dash of the car at all times. The vehicles must be parked in the proper designated area. Additional vehicles can park at P1 and P2 (fees may apply if there are events such as Blues Festival). TremblantAlouer is not responsible for towing fees should your vehicle be towed. EXCEPTIONS: Panache 638 has two parking spaces. 1 interior and 1 exterior. INTERIOR PARKING – Maximum clearance height: Équinoxe: 7’4” or 2.23 m (Note the Équinoxe 174-12 has 2 parking spaces in the underground garage ¦ Étoile du Matin*: 7’10” or 2.38 m ¦ Panache: 8′ or 2.43 m. ¦ Horizon: Indoor parking clearance: 7’6” or 2.28 m. *Guests of TremblantAlouer staying at Étoile du Matin will receive a VIP Parking Pass for one (1) car to park at the base of the Pedestrian Village during the ski season for the duration of their stay. (The dates may change without notice. Parking spaces are limited.) LONG DISTANCE CALLS: Any fees related to long-distance calls made during your stay will be charged to your credit card.