9 Crosby Street, New York City, NY
( 646 ) 218-6400

Tremblant, Quebec, Canada

1 888 896-9313 | Local & international (819) 717-3990

  /    /  Reservation Policy


The Tremblant vacation rental specialists
Looking for the ultimate resort condominium or the perfect ski chalet? Call us today!

Tremblant reservations: 1 888 896-9313

Pets are not allowed

No pets allowed. If proof of the presence of a pet is found in the property — penalty $500.


Smoking is strictly forbidden in all TremblantAlouer vacation rental properties. If evidence of smoking in the home is found, $500 will be charged to deep clean the property. TremblantAlouer provides a cannabis-free environment for all our guests. It is strictly forbidden to smoke cannabis in the condo, on the balcony, or anywhere on complex premises. A penalty of $1000 will apply for non-compliance with this policy.

Personnal information

Your personal information, along with all deposits & payments for accommodation are securely passed through TremblantAlouer.The payments will be taken by TremblantAlouer.

Minimum age required

TremblantAlouer requires that all guests be a minimum of 30 years of age. A valid credit card is required for the deposit and to secure the reservation.

Damage policy

The Tenants accept to pay in total to TremblantAlouer any damages or missing items that occur during their stay. Any damages have to immediately be reported to TremblantAlouer. TremblantAlouer reserve the right to determine inappropriate behaviors and any amount that would be charged. Any noise and disrespectful behaviors towards the neighborhood or the property may result in a fine. As these homes are located in the residential areas of the resort, please note that noise disturbance ordinances are strictly enforced. We regret that we cannot accept any reservations whose primary purpose is to party, TremblantAlouer reserves the right to cancel a reservation that does not correspond to our requirements.

Check-in / Check-out


At or after 4:00 pm on the day of arrival. The instructions for the check-in procedure will be sent by email 48 hours in advance. All our properties are accessible directly by an access code.

Check Out

At or before 11:00 am on the day of departure. Prior to vacating the property, the Tenant is responsible for the removal of all garbage and recyclables, ensuring that all dishes and cookware are clean, and returning any furniture that was moved to its original position. Failure to comply may lead to penalty charges.

Security deposit

Please note that a credit card will be requested before check-in for a security deposit of $1,000 for each property rental and is held as a guarantee against possible damage during a stay, and for any other fee that may occur after check-in.

Credit cards

MasterCard and Visa. (Visa/Debit and MasterCard/Debit cards are not accepted.)

Respect the neighborhood

In order to respect the tranquility of your neighbors occupying the same complex, we ask you to respect the quiet hours between 10:00 pm and 8:00 am. TremblantAlouer as an agent reserves the right to refuse and/or cancel a reservation for non-compliance with the rules and/or whose main purpose is to party. Loud music, noisy behavior, disrespectful behavior towards neighbors, and an excessive number of cars will not be tolerated. A $250 fee plus taxes will be retained on the security deposit for each time we must visit the unit after a first warning call.

Privacy policy

TremblantAlouer collects certain personal information at the time of booking. This information is required exclusively for the purpose of maintaining contact with the Renter and securing all payments. Personal information will not be used for any other purpose nor will it be disclosed or sold to any third party. TremblantAlouer reserves the right to maintain this personal information and contact the Renter in the future with information and/or promotions regarding its rental properties.

Cancellation policy

CANCELLATION, MODIFICATION, AND NO-SHOW POLICIES: Please note that the applicable policy is the one communicated to you at the time of your initial reservation. If there are two cancellation policies in a stay, the arrival date will determine which policy will be applied. NOTE: Trip cancellation insurance is recommended.


If cancellation/change is 14 days or more prior to the arrival date, the total deposit amount will be fully refunded minus 10% + taxes of the total booking amount.

If cancellation/change from 7 to 13 days before the arrival date, 50% of the total amount + taxes of the reservation will be withheld.

If cancellation/modification is 6 days before the arrival date, the total amount + taxes of the reservation will be withheld, and no credit possible.


EXCEPTIONS HOLIDAY PERIOD: December 16, 2022 to January 8, 2023:

  • If cancellation/modification is 46 days or more before the arrival date, 10% of the total amount + taxesof the reservation will be withheld.
  • If cancellation/modification is 31 to 45 days before the arrival date, 50% of the total amount + taxes of the reservation will be withheld.
  • If cancellation/modification is 30 days or less before the arrival date, the total amount + taxes of the reservation will be withheld, and no credit possible.

NO SHOW: In the case, guests do not present themselves (No show), there will be no refund. No refunds will be given for an early departure. Station Mont-Tremblant make arrangements with hotels, activity providers, and other independent parties to provide our guests with the services they purchase. While we use great care in selecting these service providers, Station Mont-Tremblant has no authority over them and cannot be held liable for their acts, omissions, faults, or negligence or those of their employees, nor for any loss or damage of whatsoever nature that could result therefrom. The services provided are subject to the general terms and conditions of those service providers. 

Deposit Policy

Regular policies:

To secure a reservation, 50% of the total amount will be charged to your credit card at the time of booking.

The balance of the remaining payment is due 13 days prior to arrival.

EXCEPTION HOLIDAY PERIODS – December 16, 2022 to January 8, 2023:

To secure a reservation, 50% of the total amount will be charged to your credit card at the time of booking.

The balance of the remaining payment is due 45 days prior to arrival. Failure to remit the balance due will cause the renter to forfeit the deposit and the reservation will be canceled.

***IMPORTANT*** If the date of your deposit is 5 days or less from the due date of the balance payment, then the total amount of the reservation will be charged during the initial deposit.

TAXES: Taxes applied are the 5% TPS (GST) the 9.975% TVQ (QST) and the TRA Royalty (Tremblant Resort Association) of 3.5%. – All taxes and Royalties are subject to change without notice.

RENTAL AGREEMENT: To secure your preferred property and vacation dates a rental contract is issued by TremblantALouer at the time of booking. The confirmation will be sent to the guest by email within 24 hours of booking.

MAXIMUM OCCUPANCY: For insurance and safety purposes occupancy (including children over 3 years of age & visitors) is not to exceed the maximum capacity of the property. If the total number of guests exceeds the home’s maximum allowable occupancy, this Agreement can be immediately terminated without a refund.